When it comes to Software, there are often many questions, both directly and indirectly related to our product and/or support. We have attempted to answer the most common questions that we are asked on this page and have arranged them into categories so you can find the answers you are looking for faster. We will be adding Opto FAQ’s to this page on a regular basis, If you do have any questions that are not covered within the FAQ’s on this page please feel free to contact us.
As with most business software products, there is an annual support and maintenance cost which also includes renewal of the licensing fee. Opto offers the most comprehensive and all-encompassing support package on the market as standard and this includes:
All this from a 100% Aussie owned and supported company, so local support from staff who use the system every day.
We believe in happy customers and as such we deal with over 90% of support requests the same day and as we use the same software system every day, we are able to identify and resolve issues fast which lets you get on with your work. In additional to our standard Support, we do offer optional priority service level agreement plans which provides increased access to support and services dependent on the SLA package chosen. So you can choose the level of support that best suits your businesses requirements and budgets, safe in the knowledge that the Opto support team are committed to offering the best possible service to all our customers all of the time.
Yes, we are often asked to provide training for customers who employ new staff and this can be provided specific to their roles and requirements within the company or more generic as required. We have staff who carry out all our training, we do not employ external consultants or trainers, resulting in a professional, tailored package with follow up assistance and support as required by Opto staff members. To fit in with your business requirements we can deliver training in the following formats:
We can also provide customised manuals (playbooks) that can be ongoing reference points for staff and used during new staff inductions which, in turn, reduces ongoing costs for your business.