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Privacy Policy 

We are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We are bound by the applicable laws, including but not limited to, the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This policy explains how and why we collect, use, hold, and disclose your personal information.


This policy explains how and why we collect, use, hold, and disclose your Personal Information.


”We”, “us” and “our” means Vela Software Group Pty Ltd (ACN 117 660 849 (VSG) having its office at Level 1, 37 Brandl Street, Eight Mile Plains, QLD, 4130 and includes our subsidiary companies:


Individually referred to as “Vela Software Company” and collectively referred to as “Vela Software Companies”. 


If you provide Personal Information to us you consent to us collecting, holding, using, and disclosing your Personal Information in accordance with this policy.


This Privacy Policy does not apply to Personal Information collected or processed by our customers using the software or services of any of the Vela Software Companies.




Personal Information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be Personal Information regardless of whether it is true.

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We collect Personal Information in the following ways:

  • Information you give us: we collect any information you provide us in relation to subscribing to the services of a Vela Software Company, when you call us, when you interact with us on social media, when you download resources from any of our websites, when you sign up to any of our online newsletters.

  • Automatic Information: we automatically collect certain types of information when you interact with any of our services, for example authentication and security credential information, location of your computer or device, network and connection information, email addresses and phone numbers used to contact you.

  • Information from other sources: We might collect information about you from other sources, including service providers, partners, via our other related entities located in Australia or internationally and publicly available sources.


We may also collect information about you by using cookies. We use cookies on most of our website. A cookie is a small text file that the website may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our website for any of your future visits to the website. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the website. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the website.


We may collect information about how you access, use, and interact with the website. We also use a range of other tools such as Google Analytics, Wix form data tools, Google Search, and Ads platforms to collect information about how you use, access, and interact with website. This information may include:


(a)  the location from which you have come to the site and the pages you have visited; and


(b)  technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language, and operating system; user demographics, and metadata.


We also hold Personal Information that have been collected by our customers when they use our software and/or services to deliver products and/or services to you.


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We collect, hold, and use your Personal Information so that we can:


(a)  provide you and our customers with products and/or services;


(b)  manage our relationship with you and our customers/vendors;


(c)  contact you, for example, to respond to your queries or complaints, or if we need to tell you something important;


(d)  comply with our legal obligations and assist government and law enforcement agencies or regulators;


(e)  identify and tell you about other products or services that we think may be of interest to you;

(f)   market our services.


If you do not provide us or our customers with your Personal Information, we or our customers may not be able to deliver certain products or services to you, communicate with you or respond to your enquiries.

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We store most information about you in computer systems and databases (including cloud service providers) operated by either us or our external service providers.


We implement and maintain processes and security measures to protect Personal Information which we hold from misuse, interference, or loss, and from unauthorised access, modification, or disclosure.


These processes and systems include:


(a)  the use of identity and access management technologies to control access to systems on which information is processed and stored;


(b)  requiring all employees to comply with internal information security policies and keep information secure;


(c)  requiring all employees to complete training about information security; and


(d)  monitoring and regularly reviewing our practise against our own policies and against industry practice.


We will also take reasonable steps to destroy or de-identify Personal Information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the applicable law.

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We may transfer or disclose your Personal Information to our related companies.


We may disclose Personal Information to external service providers so that they may perform services for us or on our behalf, which includes our outsourced service providers (such as Zoom Info


We may also disclose your Personal Information to others where:


(a)  we are required or authorised by law to do so;


(b)  you have expressly consented to the disclosure, or the consent may be reasonably inferred from the circumstances;


(c)  we need to share it with data processors to operate our business and provide products and services to our customers for your benefit;


(d) you have consented to the disclosure of your Personal Information for marketing purposes; and


(e) we have shared it with our other subsidiary companies and related companies located overseas as part of delivering products and services to our customers for your benefit.


If the ownership or control of all or part of our business changes, we may transfer the Personal Information we hold to the new owner.

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We may disclose your Personal Information to recipients who are located overseas.


Those recipients are likely to be our staff in our related companies, our overseas contractors, and consultants. These overseas recipients are located around the world, but the ones who will primarily have access to your Personal Information are located in Canada, the United Kingdom, Australia, New Zealand, the United States of America, and Singapore.



The Vela Software Companies are located in Australia or New Zealand, but our partner providers (such as Amazon Web Services) are located in multiple countries. Depending on the scope of your interactions with us or our customers your Personal Information may be stored in (and possibly accessed from) other countries, including the United States of America, United Kingdom, Canada. Whenever we transfer Personal Information to another jurisdiction, we will ensure the information is transferred in accordance with this Privacy Policy and the applicable laws.





We may use your Personal Information to offer you products we believe may interest you, but we will not do so if you tell us not to. These products may be offered by us, [our related companies, our other business partners, or our service providers.


Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.




You may access or request correction of the Personal Information that we hold about you by contacting us directly. Our contact details are set out below. Please understand there are some circumstances in which we are not required to give you access to your Personal Information, but we will advise you if these circumstances apply to your request.

There are also circumstances where we may not be able to correct the Personal Information that we hold about you, particularly if our customers have collected that information.


There is no charge for requesting access to your Personal Information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).


We will respond to your requests to access or correct Personal Information in a reasonable time and will take all reasonable steps to ensure that the Personal Information we hold about you remains accurate, up to date and correct (where we have control to do so).

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Under the European Union (EU) General Data Protection Regulation (GDPR), as a data subject (if you are a citizen or resident of the EU) you have the right to:


(a)  access your data;


(b)  have your data deleted or corrected where it is inaccurate;


(c)  object to your data being processed and to restrict processing;


(d)  withdraw consent to having your data processed;


(e)  have your data provided in a standard format so that it can be transferred elsewhere; and


(f)  not be subject to a decision based solely on automated processing.

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If you have a complaint about the way in which we have handled any privacy issue, including your request for access or correction of your Personal Information, you should contact us. Our contact details are set out below.


We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.


If you remain unsatisfied with the way in which we have handled a privacy issue, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (OAIC) ( for guidance on alternative courses of action that may be available.

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If you have any questions, comments, requests, or concerns, please contact us at:


Phone: (07) 3924 8911

Address: 37 Brandl St, Eight Mile Plains, Queensland, 4113 

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From time to time, we may change our privacy policy on how we handle Personal Information or the types of Personal Information that we hold. Any changes to our policy will be published on the VSG website and on the websites of our Vela Software Companies.


You may obtain a copy of our current policy from the VSG website or by contacting us at the contact details above.


Contact our friendly team or request a brochure to find out more!

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